All Systems Operational
API Operational
90 days ago
100.0 % uptime
Today
Data Sync Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Uptime
Fetching
Response Time (ex. latency)
Fetching
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024

No incidents reported.

Mar 27, 2024

No incidents reported.

Mar 26, 2024
Resolved - At 18:59 CET, a virtual instance hosting one of our databases suddenly went down/dark.

An alert went out and the pager duty team identified the issue within minutes through our monitoring.

At 19:08 CET all stores on the affected database were placed in “maintenance” to prevent workers from attempting to access the database. This stabilized our services for all customers not located on the affected database server.

Due to the issue being on our cloud provider (AWS) side, it took until 19:22 CET for the database to come back up.

As the server came back up, the DBMS replayed all pending transactions and found 2 tables had “notes” (less than warnings) in the log. These were manually investigated, after which all stores were taken out of maintenance mode.

At 19:23 CET all services were returned to normal.

The issue is fully resolved and our API has full performance and stability back.

We apologize for the inconvenience.

Mar 26, 19:00 CET
Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.