All Systems Operational
API Operational
90 days ago
100.0 % uptime
Today
Data Sync Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Uptime
Fetching
Response Time (ex. latency)
Fetching
Past Incidents
Jun 16, 2024

No incidents reported today.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Resolved - At 2024-06-13 T 19:19 CEST monitoring detected a sudden slowdown in the API that was significant enough that some clients would experience it as timeouts.

By 2024-06-13 T 19:24 CEST pager duty staff had narrowed down the issue to a specific database server our data storage zone 3.

All stores on the affected server was put into maintenance mode to prevent them from disrupting the API operations of the other stores.

The issue was determined to be with the data storage service itself, and not the host instance or the OS, as the operating system was available and fully responsive.

A service level restart was ordered. After 5 minutes the service had yet to shut down, so an explicit signal was sent to force it to shutdown, the service still did not shut down.

At this time, logs revealed an internal thread management issue in the data storage service.
It was determined that the only way to regain control of the process was to forcefully terminate it.

By 2024-06-13 T 19:43 CEST the instance had rebooted and returned to normal operation and all stores that had been placed in maintenance mode were subsequently released.

Please accept our sincere apologies for this incident and the inconvenience it has caused.

Jun 13, 19:00 CEST
Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.