Service is now fully restored.

At 00:53 CEST, AWS reported their services as fully recovered.
At 03:33 CEST, our downstream provider reported their service restored as well, automatically restoring full and reliable access to my.clerk.io.

We would like to reiterate that the production API and CDNs, which are used to provide the search, recommendations, and chat services for your webshop, as well as our email-related products, were unaffected during this time. Only my.clerk.io was sporadical...

Post Mortem - 2025-09-11 - Intermittent API failures

All times are CEST.

Overview

Earlier today logging, search, and recommendation API endpoints began exhibiting intermittent failures, not returning any results.

We’re sorry for the disruption this caused to you and your customers.

Impact

• Affected services: logging, search (v2), and recommendation (v2) APIs
• Symptoms: intermittent errors responses and missing results
• Windows: 08:52–09:25 CEST and ~12:20 (brief)

Timelin...