Service is now fully restored.

At 00:53 CEST, AWS reported their services as fully recovered.
At 03:33 CEST, our downstream provider reported their service restored as well, automatically restoring full and reliable access to my.clerk.io.

We would like to reiterate that the production API and CDNs, which are used to provide the search, recommendations, and chat services for your webshop, as well as our email-related products, were unaffected during this time. Only my.clerk.io was sporadically unavailable.

Nevertheless, we will be undertaking a project to ensure that the availability of my.clerk.io will not be relying on third parties to this degree but will instead gracefully degrade and let you access all your data using usual clerk.io tools, minus whatever component is currently having issues, whether that is payments or support chat.

Our upstream providers are reporting recovery as well, we are still seeing elevated error-rates from them and are monitoring their recovery.

Our main API which is what serves your search and recommendations use only internal data and has been unaffected by the AWS outage.

The outage has been confirmed to be rooted in an issue at AWS (the worlds largest cloud operator) and affected several of our partners and internal tooling providers.

AWS is seeing signs of recovery, but is not yet back to normal operations.
We continue to monitor the situation.

Our main API which is what serves your search and recommendations use only internal data and has been unaffected by the AWS outage.

My.clerk.io and support are unavailable
The production API is currently not affected - you will still see search and recommendation results on your store.
Several of our service providers are currently experiencing issues, leading to timeouts and errors that prevent us from loading your account information into my.clerk.io or accessing our support tools.
As this appears to be a wider internet issue, there is not much you or we can actively do at this time. We are monitoring the situation closely and will provide updates here as soon as we have more information.