Incident report: API availability

Date: 2026-09-02 T 07:05 CEST
Duration: Approximately 10 minutes

Impact: Some API requests and background operations were delayed or failed for a subset of stores. This also had a knock-on effect on the API availability for other stores as workers got tied up, until automatic scaling added new servers.

What happened

One of our database servers stopped processing queries after an internal MariaDB/InnoDB synchronization operation became s...

The issue has been resolved, and the API is fully operational again.

From 16:11 to 16:22 CEST, v2/search, v2/recommendations, and the dashboard were unavailable due to a database disruption.

We are currently reviewing the incident and implementing measures to prevent such incidents from happening in the future.

We apologize for the inconvenience.