Previous incidents

September 2025
No incidents reported
August 2025
Aug 29, 2025
1 incident

Search and Recommendations issues.

Degraded

Resolved Aug 29 at 13:14 CEST

Postmortem - 2025-08-29

Overview

Earlier today, the search, recommendation, and chat services at api.clerk.io began malfunctioning, returning an InternalError with the message: "An internal error occurred. If you need assistance, please contact our support team."

Timeline:

All times CEST.

  • 09:29 - A dependency update from our APM provider (Application Performance Monitoring) was staged for test and deployment. It contained no behavior changes on our part; dependency updates like the...

2 previous updates
Aug 28, 2025
1 incident

Search and Recommendations issues.

Downtime

Resolved Aug 28 at 10:01 CEST

We did a rollback and will investigate further.

1 previous update
July 2025
Jul 08, 2025
1 incident

Slowdown

Degraded

Resolved Jul 08 at 09:30 CEST

The issue is resolved and we keep investigating further.

1 previous update