Previous incidents

August 2025
Aug 29, 2025
1 incident

Search and Recommendations issues.

Degraded

Resolved Aug 29, 2025 at 11:14am UTC

Postmortem - 2025-08-29

Overview

Earlier today, the search, recommendation, and chat services at api.clerk.io began malfunctioning, returning an InternalError with the message: "An internal error occurred. If you need assistance, please contact our support team."

Timeline:

All times CEST.

  • 09:29 - A dependency update from our APM provider (Application Performance Monitoring) was staged for test and deployment. It contained no behavior changes on our part; dependency updates like the...

2 previous updates
Aug 28, 2025
1 incident

Search and Recommendations issues.

Downtime

Resolved Aug 28, 2025 at 8:01am UTC

We did a rollback and will investigate further.

1 previous update
July 2025
Jul 08, 2025
1 incident

Slowdown

Degraded

Resolved Jul 8, 2025 at 7:30am UTC

The issue is resolved and we keep investigating further.

1 previous update
June 2025
Jun 17, 2025
1 incident

Search and Recommendations issues.

Degraded

Resolved Jun 17, 2025 at 9:22am UTC

The issue was fully resolved.

1 previous update